* Indicates required field

Create an ILLiad account
Contact Us:
Interlibrary Loan, CSU East Bay Library, 25800 Carlos Bee Boulevard, Hayward, CA  94542-3052
Email: ils@csueastbay.edu             Phone: 510 885 4903
Ariel:        OCLC code:  CSH

Placing an Interlibrary Loan (ILL) request 
  • First, verify that the item you are looking for is not already available by searching the Library Catalog, LINK+ and our Electronic Databases
  • Create an ILLiad profile (you may use your NetID as a username if you wish)
  • Log on to ILLiad
  • Select “Request A Book” or “Request An Article”. Include as much information as you can about the item (full title, author, year of publication, full citation, etc)
  • Requests that cannot be filled will be returned to you via email with an explanation
  • View the current status of your requests & request renewals by logging on to ILLiad
Who may use ILL
  • Current CSUEB students, current and emeritus faculty and staff
  • Faculty and students from other CSU campuses must place requests through their home institutions
  • Community users should check with their local public library
What can be requested
  • Books and copies of journal articles that cannot be found in any format in the CSUEB Library
  • Items not usually available through ILL include: whole issues/volumes of journals; films, DVDs, videos, CDs, etc.; maps; software and CD-ROMs; rare, fragile, and special collection books; genealogy materials; reference books; and some dissertations
ILL fees and fines
  • ILL is free of charge. However the shipping, processing costs and miscellaneous fees incurred by the ILL process are paid by the CSUEB Library
  • You are liable for lost, damaged or overdue material. The lending library will determine the costs, fines and processing fees. Failure to comply with these procedures may result in university services and library privileges being withheld
Item delivery and return
  • Allow at least two weeks from the date of your request, but average delivery time is 5 to 10 days
  • An email will be sent to you when materials are available for pick up at the Circulation Desk. Journal articles may be delivered to your email address, if they arrive in electronic format
  • Return books to the Circulation Desk. Do not leave them in a library book drop. Do not remove the purple book band!
  •  Observe due dates to avoid fines
Loan periods and renewals
  • Book loan periods are usually 3-4 weeks and are noted on the purple book band
  • Renew items online through your ILLiad account by clicking on “View/Renew Checked Out Items”
  • Renewal requests must be made within a few days of the due date noted on the purple book band
  • Renewal is at the discretion of the lending library
  • All books are subject to recall and must be returned immediately when a recall notice is issued
Helpful hints
  • Check the Library Catalog for your book or periodical title before completing an ILL request! Items owned by the CSUEB Library, unless checked out, declared lost or missing, cannot be borrowed through ILL
  • For book requests, consider using LINK+ (a consortium of CA public, private & academic libraries)
  • Please make sure the email address you provide us is entered correctly, and has adequate storage space. Many journal article requests are delivered electronically
  • Electronic journals provide access to many full-text journal articles. Ask at the Reference Desk if you need assistance locating, printing or downloading these articles
  • A complete and accurate request can be processed quickly!
  • For more information on ILLiad and it's functions, please check the ILLiad FAQ